This policy explains how Altnyx collects, uses, shares, and protects information when you use the Altnyx Enterprise Command System (ECS) and our website.
This Privacy Policy applies to:
It does not apply to third-party services you connect to via the Altnyx integration layer. Those services have their own privacy policies.
Altnyx ECS processes operational data — batch records, quality data, financial records — on behalf of our enterprise customers under a Data Processing Agreement. That data is customer data, not personal data collected by Altnyx for its own purposes.
When you create an account or contact us, we collect name, work email, job title, company name, and phone number.
We collect log data about how you interact with the platform — pages visited, features used, errors encountered, session duration — to improve the product and diagnose issues.
IP address, browser type and version, operating system, and referring URL collected automatically when you access our web properties.
Data entered by enterprise customers (batch records, formulas, supplier information, financial records) is processed on their behalf and governed by our Data Processing Agreement, not this policy.
Emails, support tickets, and demo call recordings (with your consent) are retained to service your account.
| Purpose | Legal basis (GDPR) |
|---|---|
| Provide and maintain the ECS platform | Contract performance |
| Send onboarding, product, and support communications | Contract performance / Legitimate interest |
| Diagnose errors and improve performance | Legitimate interest |
| Security monitoring and fraud prevention | Legitimate interest |
| Billing and invoicing | Contract performance / Legal obligation |
| Product marketing and case studies (with consent) | Consent |
| Legal compliance | Legal obligation |
We do not sell personal data to third parties.
We share data only in the following circumstances:
We use third-party sub-processors (cloud hosting, monitoring, email delivery, payment processing) under data processing agreements. A current sub-processor list is available on request.
We may disclose data if required to do so by law, court order, or government authority, or to protect the rights and safety of Altnyx, our customers, or the public.
If Altnyx is acquired, merges with another entity, or transfers substantially all of its assets, customer data may be transferred as part of that transaction. We will notify affected customers in advance.
We share data in other circumstances only with your explicit consent.
| Category | Retention period |
|---|---|
| Account data | Duration of contract + 2 years |
| Usage logs | 13 months |
| Support communications | 3 years from resolution |
| Financial records | 7 years (statutory minimum) |
| Marketing consent records | Until consent withdrawn + 3 years |
Customer operational data (processed on your behalf) is retained according to your organisation's data retention schedule and deleted within 90 days of contract termination on written request.
We implement technical and organisational measures proportionate to the risk:
No transmission over the internet is completely secure. We cannot guarantee absolute security of data transmitted to us.
Depending on your jurisdiction, you may have the following rights:
Submit requests to privacy@altnyx.com. We will respond within 30 days. We may ask you to verify your identity before acting on a request. If you are dissatisfied, you have the right to lodge a complaint with your local data protection authority.
Our website uses a small number of cookies. For full details see our Cookie Policy.
| Category | Examples | Purpose |
|---|---|---|
| Strictly necessary | Session, CSRF token | Required for the platform to function. Cannot be disabled. |
| Functional | altnyxTheme (localStorage) | Remembers UI preferences such as light/dark mode. |
| Analytics | _ga, _gid | Aggregate usage stats to improve the product. Can be disabled. |
You can manage cookie preferences via the cookie banner on your first visit, or by adjusting your browser settings. Disabling analytics cookies will not affect your access to the platform.
Altnyx ECS is an enterprise B2B platform not directed at children under 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently done so, we will delete it promptly.
We may update this policy from time to time. When we make material changes, we will notify platform users via an in-app notice and update the "Last updated" date at the top of this page. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
For privacy questions, requests, or concerns:
We aim to acknowledge all privacy requests within 5 business days.