Terms & Policies

1. Acceptance of terms

By accessing or using the Altnyx Enterprise Command System ("ECS", "the Platform", "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of services

Altnyx ECS is an enterprise resource planning and command platform designed for food and beverage manufacturers. The Service includes:

• Web-based SaaS platform (all modules as contracted).
• AI agent capabilities powered by Anthropic Claude.
• Power BI reporting dashboards.
• Implementation, onboarding, and support services.
• API access where included in your subscription tier.

The specific modules and features available to you depend on your subscription plan. We reserve the right to modify, suspend, or discontinue features with reasonable notice.

3. Accounts and access

Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

Named users

Access is granted to named users up to the limit in your subscription. Sharing login credentials between individuals is not permitted. Additional named users can be added at the applicable rate.

Administrator responsibilities

Your organisation's administrator is responsible for managing user access, configuring roles and permissions, and ensuring users comply with these Terms. You must promptly deactivate accounts for users who leave your organisation.

4. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Upload or transmit malicious code, viruses, or disruptive software.
• Attempt to gain unauthorised access to any system, account, or data.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Scrape, crawl, or systematically extract data without written permission.
• Use the Service to compete with Altnyx or resell access without authorisation.
• Interfere with or disrupt the integrity or performance of the Service.

5. Intellectual property

Altnyx IP

All rights, title, and interest in and to the Service — including software, design, algorithms, workflows, and documentation — are and remain the exclusive property of Altnyx. These Terms do not grant you any ownership interest in the Service.

Licence to use

Subject to these Terms and payment of applicable fees, Altnyx grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for your internal business operations during the subscription term.

Your content

You retain all ownership rights to data and content you upload to the platform ("Customer Data"). You grant Altnyx a limited licence to process Customer Data solely to provide the Service and as described in our Privacy Policy.

Feedback

If you provide feedback or suggestions, you grant Altnyx a perpetual, irrevocable, royalty-free licence to use them to improve our products without obligation to you.

6. Customer data

You are responsible for the accuracy, quality, and legality of Customer Data and for ensuring you have the right to submit it to the Service. Altnyx will:

• Process Customer Data only to provide and improve the Service and as set out in the Data Processing Agreement.
• Not sell, rent, or share Customer Data with third parties for their own marketing purposes.
• Maintain appropriate technical and organisational security measures.
• Provide Customer Data export functionality so you can retrieve your data at any time.
• Delete or return Customer Data within 90 days of contract termination on written request.

Enterprise customers processing personal data through the platform should execute our Data Processing Agreement (DPA), available on request at legal@altnyx.com.

7. Payment and subscription

Fees

Fees are as specified in your Order Form or subscription agreement. All fees are quoted exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes arising from your use of the Service.

Billing

Annual subscriptions are invoiced annually in advance. Payment is due within 30 days of invoice date unless otherwise specified in your agreement.

Late payment

Overdue balances accrue interest at 1.5% per month or the maximum permitted by law, whichever is less. We reserve the right to suspend access for accounts more than 60 days overdue.

Refunds

Fees are non-refundable except where required by applicable law or as expressly stated in your agreement. If we discontinue the Service, we will provide a pro-rata refund of prepaid fees for the unused period.

8. Warranties and disclaimers

Altnyx warrants that the Service will perform materially in accordance with the documentation during the subscription term. If the Service fails to meet this warranty, your sole remedy is for Altnyx to use commercially reasonable efforts to correct the non-conformance, or at our option, to refund the fees paid for the affected period.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, loss of revenue, profits, data, or business, even if advised of the possibility.
• Altnyx's total aggregate liability arising from or related to these Terms will not exceed the fees paid by you in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

10. Term and termination

Term

These Terms commence on the date you first access the Service and continue until your subscription expires or is terminated.

Termination for cause

Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within 30 days of written notice, or becomes insolvent or subject to insolvency proceedings.

Effect of termination

On termination: your access to the Service ceases; you must cease all use of Altnyx IP; accrued payment obligations survive; and sections on IP, data, liability, and governing law survive indefinitely.

11. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Altnyx is incorporated, without regard to conflict of law principles.

Any dispute arising from these Terms that cannot be resolved informally within 30 days of written notice will be referred to binding arbitration under mutually agreed rules. Notwithstanding this, either party may seek injunctive or equitable relief in any court of competent jurisdiction.

12. Contact

For legal queries or to request a Data Processing Agreement:

• Email: legal@altnyx.com
• General: altnyx.com/contact